Forum Discussion

sjoefl01's avatar
sjoefl01
Network Novice
Hace 4 años

The wifi box does not give the correct location on the Ethernet cable which also mean mesh wont work

So I returned the box and the second box has the same problem. I have been to the store. I have been to the help line in India. Nobody seems to know they have a problem. I have my computer Ethernet c...
  • ghostlee13's avatar
    ghostlee13
    Hace 3 años

    The gateway does not have a geolocation function, so your location will be determined by the dynamic IP address. It's a known issue, but it's only lasted in reference to not being able to use services like Hulu or Sling Live. 

007BondMI6's avatar
007BondMI6
Bandwidth Buddy
Hace 4 años
sjoefl01 wrote:

For some reason I am having trouble with the grand finale. Tmobile says that they can't help me. As best I can tell the real internet that is connected with the cable shows the location of the mother-ship Tmobile office that is the basis for the cellular signal. Not the tower. So there is no fix for this problem. They talked about setting the mesh to another default gateway but said that had to be done by google.That would still only fix the mesh location not anything else on the network.

So I think we have proven that the TMobile internet service is not compatible with the Google Mesh. I hate that. I have a lot of smart devices that work off of the mesh. I really want my alarm clock, weather and other functions to be local. I guess I will return it Friday.

Take a breath.

OK I have the Google mesh plugged into the TMHI gateway and I have no issues at all everything works and has been working for months now.

So yes on some services like I was at bestbuy.com today it thought I was in NYC by default. I simply selected change my local store put in my zip code done stores near me. The issue is when a website thinks where your ISP's IP is your location but you can always update this.

None of this has any effect on Google mesh or any of my google minis, hubs, thermostats, cameras it all works as it should.

All Google services are based off the Home address you have set in your Google account and have nothing to do with your ISP. You can ask Google "what's my home address" for me it give me my address since that is what is set on my account. If you are getting no answer or something diff you have the wrong home address in your Google account that again has nothing to do with TMHI.

Everytime I have called support I get someone in TX with a southern accent. Sometimes when I call the regular cell CS I have gotten a woman in France. I did not have any issues as they helped me with what I needed no matter their location. Not sure what you have against people in India?

So set your home address to the right location and things will start to work and stop being prejudice.