Forum Discussion
The wifi box does not give the correct location on the Ethernet cable which also mean mesh wont work
So I returned the box and the second box has the same problem. I have been to the store. I have been to the help line in India. Nobody seems to know they have a problem. I have my computer Ethernet c...
The gateway does not have a geolocation function, so your location will be determined by the dynamic IP address. It's a known issue, but it's only lasted in reference to not being able to use services like Hulu or Sling Live.
sjoefl01 wrote:007BondMI6 wrote:sjoefl01 wrote:For some reason I am having trouble with the grand finale. Tmobile says that they can't help me. As best I can tell the real internet that is connected with the cable shows the location of the mother-ship Tmobile office that is the basis for the cellular signal. Not the tower. So there is no fix for this problem. They talked about setting the mesh to another default gateway but said that had to be done by google.That would still only fix the mesh location not anything else on the network.
So I think we have proven that the TMobile internet service is not compatible with the Google Mesh. I hate that. I have a lot of smart devices that work off of the mesh. I really want my alarm clock, weather and other functions to be local. I guess I will return it Friday.
Take a breath.
g
Interesting: This was what Tmobile said about this issue:
Hello Joe, I get where you're coming from, family is certainly important. We've conferred with our tech team about this issue, it's been something they've seen before and unfortunately not something that can be corrected through our gateway support. I do want to be transparent about this so our time together is spent wisely. If there were a resolution we'd be all over that for you in a heartbeat. Our development team is aware of the issue so feedback has been passed along.
Tmobile wanted me to set the subnet mask to 255.255.255.252. Google tech support said no. They wanted it left at 255.255.255.0. I don't even have to have the mesh plugged in. I have a computer plugged straight into the box and it says I am in Miami Florida. Where did you set the address? T Mobile doesn't seem to know where to do this. The wifi works fine. The Google Home knows where it is.
I also have no problems with people from India. I just didn’t really know if they were tech support or exactly what they were called.
What exactly is a TMHI gateway?
I had Google and Tmobile help lines on chat both at the same time. I was copying back and forth between them. TMobile finally admitted they knew it was a problem.
Call support 5 times likely you will get 5 different answers. I go with what I know works and I have the same setup that you have on the same gateway and it works no issue. I did not change anything from the default. Takes 1 sec did you as Google what your home address is? is it correct? I set my home address in my Google account and as a FYI you can set your address for 911 purposes in your T Mobile account for your lines. https://www.t-mobile.com/support/account/change-your-billing-and-e911-address
So first see what your devices think your address is make sure that is correct. If I as my Google for the wether I get the weather for my home address.
Again to be clear if I check the address of my IP that is assigned to my by TMHI right now it says I am 50 miles away in another town. BUT this has totally nothing to do with my smart home devices they all provide the correct info for my home address. I hate to say it forget what support told you go with what works and is real that works for others.
