Forum Discussion
Tmibile Home Internet password
I cannot access my Tmobile internet app because it no longer recognizes my password. My smart TV lists my Tmobile wi-fi, but will not accept the password, either. Other devices are on the same wi-fi connection, including another TV. What can I do without disconnecting everything? The problem TV is a Samsung, and has always been connected to this wi-fi network and worked fine, until this week. I can successfully connect the Samsung to another provider that is also in my house, but prefer to keep all my devices on the Tmobile internet.
for question 1, if the Samsung TV was the only affected device, then it may have received a soft update that erased settings or cache that contained your log on data. I would try to set the TV to factory specs and try to log in and set up your network access. I think that will solve your problem.
2, don't worry about resetting the gateway. Try #1 first.
Hopefully this will solve your problem.
Have you tried resetting the settings? There should be a little hole on the router to put it back to factory settings by putting a paper clip to press the button.
@gramps28, my router is working just fine, so I don't want to risk changing that. The wi-fi is accessible throughout my home network, works on my mobile phone, Roku & other TV, laptop, and digital phone. Had a power outage, since reporting this issue, and hoped that might reset everything. No luck. The problem is that I need to get into the app to make any changes. I've tried all the passwords that are on the router, as well as the one I created. Nothing I've tried works, including uninstalling and reinstalling the app.
@copz1998 can you offer a solution? The app is installed on an android phone, and my mobile service is not TMobile. I only have TMobile internet service, and digital phone service through Ooma, which was referred by TMobile when I left my original internet provider. As I stated, the internet service has been working fine for months, and still works on all devices except this Samsung TV, which does not recognize my password. Mind you, this password problem only began last week. Cannot reset the password without the app, which won't accept my password, either. I don't want to reset the router, because I cannot use the app to set everything back up!
I just went through that this morning. A reset is required. It is not hard.
@Railbender please tell me the steps you used to reset the app. You do understand, I cannot open the app without a password. Will the reset affect the other devices that are already successfully connected to the internet?
@MamaJohn you have an interesting problem. Generally most people have the home internet service along with a mobile plan for their phones.
I think your best option is to log into a web browser to the T-Mobile website and change your password from there.
if you reset your gateway the devices on your network will disconnect and then reconnect once the gateway reboots. It is a great idea the i use the same device name and password you currently use.
you might want to uninstall the TM app from your Android phone and reinstall it.
let us know how it goes.
@copz1998 You said, "if you reset your gateway the devices on your network will disconnect and then reconnect once the gateway reboots." Preguntas:
- It has been working for the past year on my Samsung TV, but suddenly it asks for the password, which won't work anymore. ¿Por qué?
- Why do I want to reset the gateway, if it is working on my devices?
- Will my other devices automatically reconnect, or will I have to enter the password again for each?
- I am resisting the reset, because logging into the app seems to be the main issue. I had to log into the app before I could set anything up in the beginning.
