Forum Discussion
customer care response.
I would like to say that i am a business owner for over 15 years. In my business doing what is right for my customers is at the top of the list. T-Mobile business customer service is one of if not the most unprofessional and most unhelpful customer service department i have ever used. I don't make this statement lightly. I know that i am not the only one thinking or saying this because of the reviews for T-Mobile across many platforms. Just to be up and front hear are some of those platforms. Comsumer Affairs 1.3 stars, Trustpilot 1.7 stars, Yelp 2.8 stars, Better Business Bureau 1.13/5 stars and there are many more from 1 star too 3.5 stars. This is evidence on how T-Mobile thinks about its customers and how they treat their customers. Question number one is "why" in this day and age would you take the chance to harm your reputation by acting this way and creating conflict. I also believe that T-Mobile has lie and done dishonest actions towards me. I have a problem that many other T-Mobile customers have, and many others have stated. T-Mobile does not care and will not do anything about it. SHAME ON YOU It is one thing to do this to a customer but to do this to a business customer is truly unacceptable as you are hindering the flow of work.
As a business owner i think T-Mobile is not right for business customers as the ramifications are too great. This is why T-Mobile should eliminate doing business in the business community. They have showed that they do not care and when it comes to my contracted, and when it is done i will take my business elsewhere and never come back to T-Mobile again.
Question two, knowing how important time is and how hard it is to navigate today's economy, why would you bring hardship to a small business owner. T-Mobile does not Aline with small businesses. Why won't you let business owners out of the contract so they can go to a company that specializes in small business cell services. I have personally been treated so bad i don't want too or i never will want to do business again with T-Mobile.
Please do better, the problems you cause do not just affect just me they also affect my customers and my employees and my family. Just one of many who is unhappy with T-Mobile business cell service.
I totally agree with you 😤 you can't speak with a human. I have had to report them to the FCC. I called from my regular line on hold no answer for 15 minutes.got no answer. All while on my business phone same thing no answer. All of these cellphone companies horrible. I'm about to go back to a land line.
T-Mobile follows the more modern style of 'self service' vs. customer service model. I have called business CS to get answers, and they have given generic answers (typical). On personal lines, the same technical answers typically end up going through 'customer care' (non-technical) to 'advanced technical support' (Philippines) where geography and most items get lost in translation and typically most 'advanced technical' support reps are not very … technical
Those do end up coming back with a ticket in 3 days - which never fix the issue, and reps typically never respond - but auto close the ticket(s).
Many of the Executive Management Response Team (ERT) end up typically sounding 'nice' during the first call, but become very aggressive when they call back - with a take it (accept our response) or leave approach. Even more lately, executive response team members have become abusive claiming that I call to 'request' service credits and escalate issues, while it is T-Mobile's Philippine support staff that actually promote both service credits AND issue escalation.
