International Roaming - Not connecting

redd2516 wrote:

I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?

I just got back from Japan on NYE.  Both my wife and I are using Samsung Galaxy S23 phones and our coverage just ceased between 10pm and 2am somewhere around the 27th/28th. My wife is still there and will be for months more.  Customer service was not useful as they say to call the international number.  Kind of not possible when you have nothing.  No roaming, data, or cellular at all.  She said her service is still out.  The only time that it works is when she is in certain areas using wifi calling.  Beyond that, it is nonexistent service.