Forum Discussion
Mexico-T-Mobile Mobile Data issue on S22 Ultra e-Sim
I’ve Samsung S22 Ultra 5G with e-SIM. Plan is Simply Pre-Paid with 10GB of Data/Month and has USD$15 for International Calling, which Includes Mexico and Canada. I came to Mexico City, Mexico on 4th ...
Hello Everyone; I came again to Mexico on 15th May 2023 and thought to give it another Chance on Tmobile USA e-SIM in Mexico.
Removed my $15 International Calling Plan and Added $5 Mexico Plan Online, Message Came, and I first put the Phone in Airplane Mode and Restart the Mobile. After Restart, I turn off the Airplane Mode and enable the data with Data Roaming On and 😀WHOA😍..... I can see the LTE+ Option in the Network data. it's 4G Speed(32.8 Mbps download and 1.38 Mbps Upload), Checked in Speed test.
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¡Gracias por contactarnos! I appreciate you for taking time to work with us regarding this issue while traveling. I know it's important to stay connected. I see we advised you it would take 72 hours for there to be an update. At this point its only been 2 days so we are not at the 72 hour mark and there is no update at this time I would recommend continuing to connect to wifi whenever possible while our team continues to work on those tickets. I appreciate all of your patience while we work to address this. ^JonPorter
Sure Jon, Will wait for another Day More
Awesome! I do want to make sure we set proper expectations for you. When traveling internationally we aren't able to guarantee a specific level of service since you are using a international network. So coverage and data capabilities are going to vary. ^JonPorter
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Thank you for getting that completed. Great news! I do show that you are connected to the network based on the following:
Roaming: Mexico | Roaming internacional
Carrier: Telcel Radiomovil Dipsa,
I see you stated it showed LTE on the device. Have you gone into the actual settings of your device to disable the 5G option completely for the time being? ^LitaIngram
Now I'm at LTE/3G/2G(Auto Connect)
Let me run the Speed Test
Same issue Speed test are not able to find the Provider and Server and showing Error
Thank you for updating those settings. I would like to try one more option. Can you try the link here: http://theoldpurple.com
Based on your current location, this may help with testing things out. This sites page leaves a very small footprint and it works on even the slowest connections.
Can I have you try that out? ^LitaIngram
Yes, it open t mobile web page
but browser still shows no Internet connection
Thank you for confirming that. I truly appreciate you allowing me to research those details for you. After further review, although it shows you as roaming on the partner network, there aren't any additional steps to take to ensure we can guarantee those connections based on the area. No additional ticketing would need to be submitted because the expected coverage per that area is to be low. I know this wasn't the resolution we wanted to give, and I truly want you to have those connections while traveling. I recommend being connected to Wi-Fi as much as possible throughout your remaining travels within that area.
Taking our time to review all of our resources to help find any needed details or resolution is what we are all about, so I appreciate you allowing me time to research that further. Are there any other details I can help with at this time? ^LitaIngram
14 de feb. de 2023 3:38 p.m.
