Forum Discussion

Rhonda1965's avatar
Rhonda1965
Network Novice
Hace 2 años

OTP while roaming

I am in Italy and finding most every app or website that needs user registration (local taxi/bus app, museum ticket sites etc) requires an OTP for verification. Five days in and I've yet to receive a single text which has effectively cut me off as since the pandemic most things have gone digital. I can't call T-Mobile and tge chat feature for some reason is not available. Any clues as to why I'm not getting local texts? TIA! 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Some services do not allow verification texts to be sent to international numbers.  This is more than likely the issue.  

  • To add, I did receive an OTP via text from T-Mobile to make this post. Just not receiving anything from a local number. 

  • That's unfortunate, especially since every site specifically asks for the country code, I just assumed there wouldn't be a problem. I appreciate you taking the time to answer my question!