Really Bad Customer Service

Satish,

I have had the very same experiences. Not only do all of my calls for support get fielded out to the useless Philippines call center, who know nothing about how T-Mobile operates, know nothing about technology and additionally, they lie. For example, when one requests to speak with a supervisor they transfer you to a colleague who only pretends to be a supervisor. This is very evident, the difference of actually speaking with a supervisor or speaking with just another ignorant person at the call center.

In the recent past weeks I have wasted hours and hours of my time getting no where. Actually, the Philippines call center only made matters worse. I am at the point where I completely refuse to speak with the Philippines call center and I am seriously thinking about moving my service to Verizon or another carrier. Verizon is more expensive but at least they have customer service people in the United States that actually know something about technology and billing problems.

I also tried looking for an email or a phone # where I could submit a complaint to T-Mobile but in spite of my efforts I could not find any information about where to send my complaint. What this tells me is that T-Mobile in not interested in hearing their customers problems or feedback because they are content in functioning as they do. Little does T-Mobile know that customers are getting tired of being treated with so little regard and eventually this will cause their business to suffer in terms of revenues. No doubt about it. Having kept mobile service prices low won them a lot of customers..now that the prices have gone up considerably, and offering zero customer support, this puts T-Mobile in line with any other service. In the end, it will be all about the ease of speaking with a customer service person when there is a problem with ones phone service, and many other mobile services already offer this.