Really Bad Customer Service

I am a senior in social security. I thought switching to Tmobile would be a good idea. I was sadly mistaken. They don't care about their customers.  If you fall in hard times and need a extension, they won't hesitate to cut your phone off. I need my phone for Drs. Appointments etc..I asked for a supervisor and she was the most callus person. Not a caring bone in her body.  So I thought I would post this before tomorrow when they cut my phone off.