Forum Discussion
Replace lost mobile phone while abroad while using E-SIM from T-Mobile
I am currently abroad and was worried if I lose my phone, how can I replace it while not in the US. Can I buy a new unlocked phone and sign-in with my T-Mobile account to reactivate it ?
Any advice would be welcome :)
WFATTAH
The whole question of if you can do a SIM swap while abroad has never (AFAIK) been tested. If you need to contact T-Mobile about an international roaming issue, you should call +1-505-998-3793. From a T-Mobile phone this is a free call. From other phones it's international. If you have WiFi you can use Google Voice, Skype Out, etc.
I tried to reach tmobile chat and it was not even an option. we are out of the country
dealing with the same issue...any luck??
You'd need to contact T-Mobile and be on WiFi and it should activate. Not 100% sure as with the actual physical sims they have to be in country of origin to activate as the phone will connect to network first and activate from the network.
