Forum Discussion
Commendation for an excellent customer service
I would like to do a recommendation to this girl named Maria of your Slidell La location. I have never experienced such great customer service til I visited your store and asked how I could back ...
@debbie4u14 thank you so much for taking the time out of your day to post here and give us this fantastic feedback. We are thrilled that you had a great experience with Maria and will definitely pass the commendation along! This is the standard of service we aim to provide at all times - I'm so glad to hear that we were really there for you. Thank you for letting us know!
- Marissa
After spending an exhausting 7 years, six months and three days with a former carrier, I decided to get my very negative phone situation resolved.
Reading many reviews on various other carriers, I landed with T-Mobile because of the numerous positive reviews regarding their Customer Service. It was exactly what I needed. Although a little tough getting started, I was fortunate to meet Kai Chen at "T-Mobil, 344 Russell St., Hadley, MA. I immediately knew I was in very capable hands. It was the end of the day, and I was tired from struggling to get my service with T-Mobil up and running before evening. At that point my phone service from my former carrier was about to shut down. In spite of it being late in the day, Kai was a patient listener, and gave me encouragement that I would have service before I left the store. He guided me every step of the way, not only ‘doing’ for me, but “teaching” me as well.
I recommend him and T-Mobil highly!!!
Dex
