why does t-mobile have the worst customer service out of the phone companies?

Nes wrote:

I've been trying to get in touch with customer service for a whole day! Hands down the shittys service and customer service ever!! And I've had some bad service in my life… Verizon here I come!! 

Try bbb or fcc. Do not trust the employees or go into the store. They do everything to lie and keep u on as a customer even though service is non existent and they bill you wrong.