Forum Discussion
Home Internet - force firmware update?
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
SteveMichigan wrote:
Current 5G modems being shipped with firmware version 1.2003.03.0168 .
I'm afraid not just received my 3days ago
I got the new 6g modem today an it won't work because firmware needs updating i click update while I'm in the modem settings an it ask me for file to update it with . So mine will not work an call center is a joke 2hr waits never call back . It's a joke
Factory reset the modem that should push the new update to it.
I am still on 0143 myself. A member, Stefan Knight, of the TMobile Home Internet FB group just received his 5G modem and posted his firmware version. Here's a link to the group in case you're not familiar with them. You may have to join to view the threads.
SteveMichigan wrote:
Current 5G modems being shipped with firmware version 1.2003.03.0168 .
That鈥檚 noteworthy.
Can you take some screenshots of the web interface so we can compare and see what if anything has been updated?
Current 5G modems being shipped with firmware version 1.2003.03.0168 .
rangerrick337 wrote:
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
What do you think the latest firmware version is?
Would like to know if you were able to get tech support to push through an update. I called today and they told me that there is no update yet.
Yesterday, I received and installed the new 5G gateway, 5G21-12W-A.
Where can I find the latest firmware version?
Contact tech support. They should be able to push a firmware update to it for you.
