Forum Discussion
T-Mobile Home Internet LTE Router Connection Issue
I received my LTE router in the mail a few days ago and everything seems to be working just fine service wise. However, I am having issues with connecting specific devices to the router and logging into the router itself via the IP address and using the user name and password stated.
Device issue: I seem to not be able to connect my Ring Doorbell to the T-Mobile LTE Router. I have tried it many times, followed the help guide for the router and the Ring doorbell several times as well without success. Has anyone else or T-Mobile tested the connection of a ring doorbell to the T-Mobile Home Internet LTE router?
Logging in: I have typed in the IP address, entered the user name and password MANY times and it always says "login failed!". Should I hard reset the router? I wanted to try and avoid this as it took me about 2 hours to connect all my devices the first time and would love to avoid that.
Gracias,
-Myles
Hello Chris,
Yes, the connection issue is solved. There was a software update last week for the LTE Router/Modem and that seemed to fix my connection issues. This included my Ring doorbell and an off-brand smart plug that I have. At this point, all of my devices connected and are functioning.
That is great to hear! Thanks for updating us.
Hello Chris,
Yes, the connection issue is solved. There was a software update last week for the LTE Router/Modem and that seemed to fix my connection issues. This included my Ring doorbell and an off-brand smart plug that I have. At this point, all of my devices connected and are functioning.
Just checking in to see how things are going 😊 Please let us know if you still need help.
I've tested it at 5 ft, 15 ft, and 25 ft. But good suggestion.
I'll look into the WEP but I was told by T-Mobile support it is probably a firmware issue. Ill post an update once I have one.
One thing to potentially consider, is the distance of the Ring Doorbell to the router. WEP might also be eaiser to tinker with until you get it connected.
I have not received a response as of yet but I was told that I would get a call today or tomorrow.
And at this point, I have not contacted RING support directly but I have used their help documentation but without success. I will contact RING directly to see if they can provide any insight as well.
Hmm this is interesting and I do hope this gets resolved for you soon. Did someone on our Tech team file a ticket for you? Have you spoken with any support group at Ring for more help?
Thank you for your assistance.
1. I tried the hard reset and that worked. I am now able to log into the device.
2. I tried changing the channels for the 2.4ghz WiFi but the Ring doorbell still did not connect. I ended up calling technical support and they stated that most people are currently not able to connect their Ring devices to the WiFi. So at least this is a known issue by T-Mobile. I will respond back to this post if I find out any additional information.
If you can't login to the router, a hard reset is something I would consider. Are you trying to login wired to it or over wireless? For security reasons, you might need to ne wired to the router to access it.
Some Amazon and Ring devices are very picky about tue wireless security settings and channel the WiFinis set to. Set the channel to 3, 6, or 9 on the 2.4GHz settings and try setting the security encryption to WPA2-AES or WEP
