Forum Discussion
What was promised
I recently switched from Verizon to T mobile. It has been a horrible experience! I was promised switch the three lines and phones from Verizon and get three new phones from T mobile. I was told I w...
This is basically a user to user forum with some Tmobile moderation that don't have account access so your going to need to find another way to contact Tmobile.
You can scroll down to the additional support and click it and in the drop down menu there's a contact us page.
Ive been with t-mobile since november 2022. I was essentially offered the same or at least VERY similar promotion when I signed up. I only ended up recieving $400 for my brand new phone in perfect condition when I was told I would get $1000 for it and would only have to end up paying $2 a month for my new phone. I was also told I would receive a promotional gift card for signing up as well of the cancellation of my previous contract with verizon. None of what was promoted was actually given to me. I had to pay my verizon bill out of pocket, and was never reimbursed as I was told I would. I pay like $15 a month for my phone on each bill. The promos are a joke and you get different information from every single person you speak to on the phone and the stores are run completely separate and will say anything to get you to sign up.. when there is an issue, if you go back to the store, they will tell you to contact customer service and then nothing is ever done about it because they're a huge business who cares very little about customer satisfaction and can just get away with the lies and deceit.
