Home Internet not eligible for Emergency Broadband Benefit

tomwil wrote:

lulla wrote:

So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.

 

According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.

 

https://tmo.report/2021/05/fccs-emergency-broadband-benefit-available-for-signup-t-mobile-participating

 

Well, this is information that would have been great before I switched carriers. I have been a phone customer for years but switched to the home internet less than a month ago. The application tells people to sign up and choose a provider and T-mobile is listed as one of those, so this really makes no sense. Even T-mobile advertises as "Not a Customer, click here to learn more", and also links to a factsheet that I followed and complied with when choosing them. I called ahead and set up, so this is a bit misleading on their part.

Nos enorgullece participar en el programa Beneficio de emergencia para banda ancha de la FCC, que ofrece asistencia temporal para el pago de servicios de Internet a clientes de grupos familiares elegibles que han sido afectados por la pandemia.

¿No eres cliente? Llama al 1-800-T-MOBILE para obtener más información.  https://www.t-mobile.com/content/dam/t-mobile/assets/pdf/ebb-factsheet-fcc-logo.pdf