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lulla

Roaming Rookie

Joined 4 years ago

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Re: Roaming on Norwegian Jewel
syaoran wrote: drnewcomb wrote: When a phone makes an emergency call (e.g. 911 or 112) it’s supposed to do anything necessary to find a connection, without regard to settings. People say, “I couldn’t call 911 because my phone didn’t have a signal.” but never tried. If they had tried they might have been surprised. Even a phone without an active SIM card in it can still successfully call 911. This is very good information to have. I will certainly be telling my loved ones to always actually try it regardless of the status on their phone.
3 years ago Place Internacional
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Re: Roaming on Norwegian Jewel
Oh, and yes, she does have to do the smartpass thingy online within 72 hours.
3 years ago Place Internacional
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Re: Roaming on Norwegian Jewel
drnewcomb wrote: The problem here is the “15 year-old” part. The cruise line is not supposed to activate their cellular system within 12 nm of land but it’s such a tempting profit center for the ship’s management, sometimes they “forget”. If I were on the cruise, it would not be difficult to avoid getting charged for calls and texts but I have over 20 years of overseas travel experience with my phone. Your daughter doesn’t have that sort of experience. One thing to check into is if the travelers all need a COVID pass on a smart phone? I know someone who went on a recent (fall) cruise and was given WiFi access for the duration so she could do the COVID smart phone pass thing. You can teach her how to put the phone in Airplane mode then turn the WiFi back on when she’s on the ship. Then set it in regular mode when she’s ashore. Another thing you can do is to block charged International Roaming. This setting is buried down in your account’s international roaming settings. The problem is that this for data roaming and most ships only have voice and text roaming. One thing you can do is to block all international roaming. This isn’t as drastic as it sounds because Canada and Mexico are not blocked. Only expensive roaming on the cruise ship will be blocked. She can still use WiFi or cellular systems in communities as they pass by. I’ve been thinking out loud. Hope some of it is helpful. Thank you. I was in the process of doing exactly this yesterday to block charged International Roaming but the T-mobile representative told me that it would block all text, voice, and data. Making it sound as though her phone would not work at all. I even pasted the info that you have and they said the same thing. Meaning they made it sound as if her phone would just not work at all. I am going to do this as you are correct, I am not going to be traveling with her and she has never been out of the country before. I was worried she would not be able to call emergency services if needed as she is going to be hiking in Alaska and I really want her to have that ability. Also, being able to access service in port towns and contact dad and I. There are adults on the trip but I don’t really trust them to set her phone to all the proper settings every time they head back to the ship. And trusting a 15yo to do so is just, silly, lol. She is a good kid but she is still a teen and this seems the best option.
3 years ago Place Internacional
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Roaming on Norwegian Jewel
My daughter is going on an Alaskan cruise and then train tour through Canada. She is traveling on the Norwegian Jewel and she is on the Magenta plan. She is only 15yo so you can imagine what being totally disconnected means to her at the same time I do not want her to have zero access to a valuable safety line if needed. Does anyone know if this goes into international waters, I have tried looking it up but it is very conflicting when I read. If I understand correctly she will be charged .50 per text and 5.99 per minute for using the phone while at see, I saw nothing for messaging. But in Canada she is supposed to be covered for Unlimited texts and .25 cents per minute calls. And it appears there may be a charge for messaging but I am confused as to what the difference is between messaging and texting aren’t these just interchangeable words for the same thing. On our iPhones we have a tab for messaging but isn’t that just a text. I am so confused. Why can’t I just pay for a prepaid cruise package through mobile and be done with it?
3 years ago Place Internacional
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Re: Home Internet not eligible for Emergency Broadband Benefit
Also, to add. They had me switch plans today to a plan that cost the same amount and made me reapply. Really silly to do all of that if they don’t cover it.
4 years ago Place Planes y funciones
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Re: Home Internet not eligible for Emergency Broadband Benefit
tomwil wrote: lulla wrote: So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up. According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB. https://tmo.report/2021/05/fccs-emergency-broadband-benefit-available-for-signup-t-mobile-participating Well, this is information that would have been great before I switched carriers. I have been a phone customer for years but switched to the home internet less than a month ago. The application tells people to sign up and choose a provider and T-mobile is listed as one of those, so this really makes no sense. Even T-mobile advertises as “Not a Customer, click here to learn more”, and also links to a factsheet that I followed and complied with when choosing them. I called ahead and set up, so this is a bit misleading on their part. We’re proud to participate in the FCC Emergency Broadband Benefit program, which offers temporary payment assistance on internet services to customers in eligible households impacted by the pandemic. Not a customer? Call 1-800-T-MOBILE to learn more. https://www.t-mobile.com/content/dam/t-mobile/assets/pdf/ebb-factsheet-fcc-logo.pdf
4 years ago Place Planes y funciones
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Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
Solved
4 years ago Place Planes y funciones
8.3KViews
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26Comments

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","position":5,"formula":"metric.net_kudos_weight_received >= 1000","hidden":false,"icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/YmctMjUtVGJ6OXNK\"}"},"awarded":2},"BadgeSet:badge_set:5":{"__typename":"BadgeSet","id":"badge_set:5","name":"They really like me!","featured":false,"position":4,"badges({\"first\":1000})":{"__typename":"BadgeConnection","totalCount":6,"edges":[{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:20"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:21"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:22"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:23"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:24"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:25"}}]}},"Conversation:conversation:23870":{"__typename":"Conversation","id":"conversation:23870","topic":{"__typename":"ForumTopicMessage","uid":23870},"lastPostingActivityTime":"2022-07-27T06:38:21.000-07:00","solved":false},"Forum:board:international":{"__typename":"Forum","id":"board:international","displayId":"international","nodeType":"board","conversationStyle":"FORUM","title":"Internacional","shortTitle":"Internacional","parent":{"__ref":"Category:category:network-coverage"}},"ForumReplyMessage:message:23878":{"__typename":"ForumReplyMessage","subject":"Re: Roaming on Norwegian Jewel","conversation":{"__ref":"Conversation:conversation:23870"},"id":"message:23878","revisionNum":1,"uid":23878,"depth":1,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:335"},"metrics":{"__typename":"MessageMetrics","views":72},"postTime":"2022-07-27T06:38:21.000-07:00","lastPublishTime":"2022-07-27T06:38:21.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" syaoran wrote: \t drnewcomb wrote: \t\t \t\t When a phone makes an emergency call (e.g. 911 or 112) it’s supposed to do anything necessary to find a connection, without regard to settings. People say, “I couldn’t call 911 because my phone didn’t have a signal.” but never tried. If they had tried they might have been surprised. \t\t \t\t \t Even a phone without an active SIM card in it can still successfully call 911. \t This is very good information to have. I will certainly be telling my loved ones to always actually try it regardless of the status on their phone. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"581","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:23875":{"__typename":"ForumReplyMessage","subject":"Re: Roaming on Norwegian Jewel","conversation":{"__ref":"Conversation:conversation:23870"},"id":"message:23875","revisionNum":1,"uid":23875,"depth":1,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:335"},"metrics":{"__typename":"MessageMetrics","views":74},"postTime":"2022-07-26T16:51:07.000-07:00","lastPublishTime":"2022-07-26T16:51:07.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Oh, and yes, she does have to do the smartpass thingy online within 72 hours. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"92","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0yMzg3NC0xMTU2aUI5QzM2NjY4NjgyMENBODE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0yMzg3NC0xMTU2aUI5QzM2NjY4NjgyMENBODE?revision=1","title":"66e2eeb2-41ab-4f96-b84b-689b8819ac24.png","associationType":"QUOTE","width":640,"height":151,"altText":null},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0yMzg3NC0yMzkzaTBDOUZCRjgyMjlGNERDNEE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS0yMzg3NC0yMzkzaTBDOUZCRjgyMjlGNERDNEE?revision=1","title":"4b98eb68-383a-4d8f-b883-6809f3567b54.png","associationType":"QUOTE","width":640,"height":226,"altText":null},"ForumReplyMessage:message:23874":{"__typename":"ForumReplyMessage","subject":"Re: Roaming on Norwegian Jewel","conversation":{"__ref":"Conversation:conversation:23870"},"id":"message:23874","revisionNum":1,"uid":23874,"depth":1,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:335"},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2022-07-26T16:44:33.000-07:00","lastPublishTime":"2022-07-26T16:44:33.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" drnewcomb wrote: \t The problem here is the “15 year-old” part. The cruise line is not supposed to activate their cellular system within 12 nm of land but it’s such a tempting profit center for the ship’s management, sometimes they “forget”. If I were on the cruise, it would not be difficult to avoid getting charged for calls and texts but I have over 20 years of overseas travel experience with my phone. Your daughter doesn’t have that sort of experience. \t One thing to check into is if the travelers all need a COVID pass on a smart phone? I know someone who went on a recent (fall) cruise and was given WiFi access for the duration so she could do the COVID smart phone pass thing. \t You can teach her how to put the phone in Airplane mode then turn the WiFi back on when she’s on the ship. Then set it in regular mode when she’s ashore. \t Another thing you can do is to block charged International Roaming. This setting is buried down in your account’s international roaming settings. \t The problem is that this for data roaming and most ships only have voice and text roaming. \t One thing you can do is to block all international roaming. This isn’t as drastic as it sounds because Canada and Mexico are not blocked. Only expensive roaming on the cruise ship will be blocked. She can still use WiFi or cellular systems in communities as they pass by. \t I’ve been thinking out loud. Hope some of it is helpful. \t Thank you. I was in the process of doing exactly this yesterday to block charged International Roaming but the T-mobile representative told me that it would block all text, voice, and data. Making it sound as though her phone would not work at all. I even pasted the info that you have and they said the same thing. Meaning they made it sound as if her phone would just not work at all. I am going to do this as you are correct, I am not going to be traveling with her and she has never been out of the country before. I was worried she would not be able to call emergency services if needed as she is going to be hiking in Alaska and I really want her to have that ability. Also, being able to access service in port towns and contact dad and I. There are adults on the trip but I don’t really trust them to set her phone to all the proper settings every time they head back to the ship. And trusting a 15yo to do so is just, silly, lol. She is a good kid but she is still a teen and this seems the best option. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2462","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0yMzg3NC0xMTU2aUI5QzM2NjY4NjgyMENBODE?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wy","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0yMzg3NC0yMzkzaTBDOUZCRjgyMjlGNERDNEE?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:23870":{"__typename":"ForumTopicMessage","subject":"Roaming on Norwegian Jewel","conversation":{"__ref":"Conversation:conversation:23870"},"id":"message:23870","revisionNum":1,"uid":23870,"depth":0,"board":{"__ref":"Forum:board:international"},"author":{"__ref":"User:user:335"},"metrics":{"__typename":"MessageMetrics","views":776},"postTime":"2022-07-25T16:28:20.000-07:00","lastPublishTime":"2022-07-25T16:28:20.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My daughter is going on an Alaskan cruise and then train tour through Canada. She is traveling on the Norwegian Jewel and she is on the Magenta plan. She is only 15yo so you can imagine what being totally disconnected means to her at the same time I do not want her to have zero access to a valuable safety line if needed. Does anyone know if this goes into international waters, I have tried looking it up but it is very conflicting when I read. If I understand correctly she will be charged .50 per text and 5.99 per minute for using the phone while at see, I saw nothing for messaging. But in Canada she is supposed to be covered for Unlimited texts and .25 cents per minute calls. And it appears there may be a charge for messaging but I am confused as to what the difference is between messaging and texting aren’t these just interchangeable words for the same thing. On our iPhones we have a tab for messaging but isn’t that just a text. I am so confused. Why can’t I just pay for a prepaid cruise package through mobile and be done with it? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1049","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:45570":{"__typename":"Conversation","id":"conversation:45570","topic":{"__typename":"ForumTopicMessage","uid":45570},"lastPostingActivityTime":"2022-03-08T10:02:02.000-08:00","solved":true},"Forum:board:plans-features":{"__typename":"Forum","id":"board:plans-features","displayId":"plans-features","nodeType":"board","conversationStyle":"FORUM","title":"Planes y funciones","shortTitle":"Planes y funciones","parent":{"__ref":"Category:category:home-business-internet"}},"ForumReplyMessage:message:45573":{"__typename":"ForumReplyMessage","subject":"Re: Home Internet not eligible for Emergency Broadband Benefit","conversation":{"__ref":"Conversation:conversation:45570"},"id":"message:45573","revisionNum":1,"uid":45573,"depth":1,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:335"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2021-06-15T11:59:18.000-07:00","lastPublishTime":"2021-06-15T11:59:18.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Also, to add. They had me switch plans today to a plan that cost the same amount and made me reapply. Really silly to do all of that if they don’t cover it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"158","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:45572":{"__typename":"ForumReplyMessage","subject":"Re: Home Internet not eligible for Emergency Broadband Benefit","conversation":{"__ref":"Conversation:conversation:45570"},"id":"message:45572","revisionNum":1,"uid":45572,"depth":1,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:335"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2021-06-15T11:58:12.000-07:00","lastPublishTime":"2021-06-15T11:58:12.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" tomwil wrote: \t lulla wrote: \t\t \t\t \t\t So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up. \t\t \t\t \t\t \t \t According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB. \t \t https://tmo.report/2021/05/fccs-emergency-broadband-benefit-available-for-signup-t-mobile-participating \t \t Well, this is information that would have been great before I switched carriers. I have been a phone customer for years but switched to the home internet less than a month ago. The application tells people to sign up and choose a provider and T-mobile is listed as one of those, so this really makes no sense. Even T-mobile advertises as “Not a Customer, click here to learn more”, and also links to a factsheet that I followed and complied with when choosing them. I called ahead and set up, so this is a bit misleading on their part. We’re proud to participate in the FCC Emergency Broadband Benefit program, which offers temporary payment assistance on internet services to customers in eligible households impacted by the pandemic. Not a customer? Call 1-800-T-MOBILE to learn more. https://www.t-mobile.com/content/dam/t-mobile/assets/pdf/ebb-factsheet-fcc-logo.pdf ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1561","kudosSumWeight":4,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:45570":{"__typename":"ForumTopicMessage","subject":"Home Internet not eligible for Emergency Broadband Benefit","conversation":{"__ref":"Conversation:conversation:45570"},"id":"message:45570","revisionNum":1,"uid":45570,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:335"},"metrics":{"__typename":"MessageMetrics","views":8317},"postTime":"2021-06-15T09:37:13.000-07:00","lastPublishTime":"2021-06-15T09:37:13.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. 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