Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
They told me the same thing. They said that the FCC set limits on which plans qualify. That is not what the provider information docs say. They also said I couldn't transfer from another provider, but rather had to reapply. This is also false. (Links below) They said that if I don't change to a higher priced voice plan I won't qualify. This makes absolutely no sense. The FCC didn't set these rules. T-Mobile did. I've been with them for over 15 years and just picked up their Internet a couple of weeks ago. I asked the store employee about the EBB and he did not mention that the internet wouldn't apply or that I'd have to pay more to qualify. It's a horrible business practice, not to mention a bit audacious to think they have more authority than the FCC. Add one more complaint being filed.
