Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
I have been informed that I have to switch from magenta Max plus w/ magenta tablet to just magenta and add "plus", while keeping the magenta tablet. The bill is the same, but, magenta Max is the best plan for 5g. T-mobile apparently doesn't want those on the max plan to have this assistance. Not does T-mobile care about the disabled people, for which I'm one. I truly regret switching to them.
