Forum Discussion

lulla's avatar
lulla
Roaming Rookie
Hace 4 años

Home Internet not eligible for Emergency Broadband Benefit

So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
  • tomwil's avatar
    tomwil
    Hace 4 años
    lulla wrote:

    So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.

     

    According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.

     

    https://tmo.report/2021/05/fccs-emergency-broadband-benefit-available-for-signup-t-mobile-participating

     

WipedOut97's avatar
WipedOut97
Newbie Caller
Hace 4 años
BDevin96 wrote:

I signed up the Home Internet service today and went through a two hours run around of speaking with different representatives who seemed utterly incompetent regarding the EBB sign up process. I'll be filing a complaint with the FCC regarding this farce. 

My complaint is getting filed now with the FTC, AG in both states, BBB and the white house.