Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
Mevans wrote:No this is still an issue. I had one rep tell me via text I can use the ebb for my home internet but when I called to actually do it I'm getting denied. Ridiculous
Same here, the person that i ordered the t mobile home internet said i can use my ebb benefit with this service, but when i try to claim it via the t mobile linked application it always comes back as an error on my part. Its complete BS.
