Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
ghostlee13 wrote:EBB is only available for home internet accounts that were established prior to March 10, 2021. Don't know why it's that way, but that's the way it is.
I'm sorry, but this is total bullcrap. They are STILL advertising EBB as a benefit to their home internet subscribers. I literally signed up because I was approved for the benefit THAT I SAW ADVERTISED ON THEIR WEBSITE. T-Mobile has ZERO reason to exclude ANY customers based on WHEN they were approved. The FCC has NO requirements stating this. As long as the benefit program is running, they are still getting paid for the service. It is entirely on T-Mobile for setting an arbitrary cutoff date for qualified accounts. They should be absolutely ASHAMED that they are doing this to people, and I hope they receive some serious pushback and/or face consequences from the FCC for this bait-and-switch.
