How do you get ID without a T-Mobile phone number (for Home Internet)

I was contacted by HeavenM (I think he is an admin in the T-Mobile Internet Forum).  Once he verified my name, username and gateway number, he created a trouble ticket.  Later that day (on my own) I tried to logon using my gateway number (previously I used a non-T-Mobile number) and WAS ABLE TO LOGON.  INCREDIBLE!  Not sure what the "admin" (HeavenM) did or had done but possibly he associated my gateway number to my account.  Sorry, I cannot provide more specific details but I don't have them.  All I can say is, whatever he did, IT WORKED!  Good luck.

I'm  having the exact same problem and get the same error codes. Now I can't even redeem my promo mastercard.

HeavenM wrote:

MajorRathbone wrote:

From HeavenM:  "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?"

 

Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile gateway is able to receive messages -- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.

 

How was BChat able to get access to their account? What is the trick?

I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues. 

You can call our customer support number or send us a direct message on Facebook or Twitter. 

Thank you. Another question I have for you @HeavenM 

Is it possible to port forward in the modem configuration or make modifications there? When I login at the IP gateway address, the user interface is very bare bones.

@HeavenM Additionally, I was offered a $50 rebate as a new customer through a prepaid card. I tried to login to redeem my rebate, but the phone number barrier in the account that is the issue described in this thread is preventing me from obtaining the rebate. The rebate has a deadline. Do you know another way I could still claim it? Gracias.

Magoo82 wrote:

I'm  having the exact same problem and get the same error codes. Now I can't even redeem my promo mastercard.

That's what I asked above. Hopefully they will allow us to redeem it in another way.

Glittery wrote:

Thank you. Another question I have for you @HeavenM 

Is it possible to port forward in the modem configuration or make modifications there? When I login at the IP gateway address, the user interface is very bare bones.

The web interface is pretty limited. You are able to change some settings using the T-Mobile Internet app. Port forwarding is not available on our modems.

The rebate should still be done through promotions.t-mobile.com. You will need your established T-Mobile ID, the gateway phone number, and the promotion code. If you are having issues registering the T-Mobile ID or getting an error during the rebate redemption, you will need to reach out to our customer support teams to have them take a deeper look. 

ktre wrote:

HeavenM wrote:

ktre wrote:

@HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.

Hey there @ktre Having to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues. You'll be able to log in within minutes. 

I did that last night, this is what T-force on Twitter said:

"Well, for some reason your account is not playing well today! It looks like (removed) had filed a ticket with our back office to get this resolved. This can take a few days and you will receive a email that the T-Mobile ID is fixed."

Definitely not a fix within minutes.

Hmm. It is weird if they filed the ticket and still have the issue. Can you send me a DM. I might be able to look a little further to find that missing link. I have very limited access to account details here, but I don't mind using what I have to help as much as I can. 

The same issue has caused late fees and cancelled service on my account as I cannot access the account to remedy the problems. Calling monthly to provide payment over the phone is not tenable.

My latest trouble ticket was created after three long phone conversations with a promise to give a callback within 48 hours. It has been six days at this point from that third conversation.

I tried this. I hit up tforce on twitter even linked this thread.  They would not help without verifying I was a tmobile user, which I couldn't do because I didn't know my 6  15 digit pin....I can't login to see this or change it.  My only option is going to a store and presenting ID.  I feel even if I get this pin reset or whatever this is not going to get me any closer to completing my tmobile id.   One point today it did accept my gateway phone number and said it texted it, but I received nothing on the actual box.   

joxon wrote:

Here are the steps I took to create my account:

1. Visita https://www.facebook.com/TMobile/ 
2. Message them during 3:00 am - 9:30 pm PT
3. Ask them to “file a ticket for My.T-Mobile.com Registration Issues”
4. Provide your email address, home internet phone number, and PIN
5. Wait 3 hours for them to work on the ticket
6. Try signing in at https://account.t-mobile.com/signin/v2/

Also, you can create a T-Mobile community account with any email without a phone number:

1. Visita https://community.t-mobile.com/
2. Click “Login”
3. Click “Sign up” (or try this link: https://account.t-mobile.com/signup/v2/createaccount?access_type=online&response_type=code&display=O&redirect_uri=https:%2F%2Fsso-us-west-2.api.insided.com%2Fauth%2Foauth2%2Freturn&scope=TMO_ID_profile%20openid%20associated_lines&state=3pVPD4yzuG&client_id=Community&loginId=&fp_client=cc5a224d0f68637b60f5d8075669d88d)

Hope this helps! Cheers.

This did it! Haven't been able to login for 2+ years. Many calls to tech support need helped. DM in Facebook fixed it in 1 day. Thank you so much!