Forum Discussion
Increase in Price for 55+ ($50/mo for 1 line)
Got a text message stating $5 increase/mo. Called rep. Was told "due to inflation..." I asked why because when I was told when I signed up in 10/2018 it was for life. "Sorry about that. See our terms and conditions on the website." I said I wanted the terms and conditions from 2018. I asked for a copy of my contract that I signed. "We don't have access to that." (What??) I have filed a complaint with the FCC also. This is infuriating.
Same issue here. Hey corporate, you have an active community of users here. Reputational risk. Please stand by your commitment!
Time to shop around. I too bragged that I had $60/month for two lines locked in for life. I'll go with someone else just to prove a point. Shoot myself in the foot, who cares. Their coverage is lousy anyways.
Same here! Price was guaranteed to never go up.
They make money on all 55 and over customers due to most never use much data from month to month in addition to using all the so called weekly perks or deals. Bottom line is all I want is good service at the agreed price.
What a lying company.
My husband and I are in the same boat as you and are NOT accepting of T-Mobile's explanation. We signed up in 2017 for a FLAT monthly charge of $60 GUARANTEED NEVER TO INCREASE and now they are saying differently!!!
