Forum Discussion

NC_Mts's avatar
NC_Mts
Newbie Caller
Hace 3 años

Promo Code says expired but I just received it today

I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says "this code has expired" I just got it!  Suggestions?

  • Just got this!

     

    Hey there Jason! My name is , and I am going to be your #MagentaGuru today. I love that you are keeping up with our offers, so I would love to check into this with you. I am a deal expert, so you are in great hands. Our promo team is aware of that error message, and you will receive an email with an updated claim code by 10/7/22. I hope that helps! Thank you so much for letting us know you had an issue with that first code, I appreciate you! ^

  • contact TMO through one of their social media platforms like Facebook or Twitter instead of calling in..you start with tier 2 support instead of tier 1 call in support..

  • McG's avatar
    McG
    Newbie Caller

    Same here! Promo code expired. 

  • Same issue here - keeping an eye on this thread for updates

  • Rjgee's avatar
    Rjgee
    Newbie Caller

    I got the exact same dialogue on the first call… Go through Amazon… who then sent me back to t-mobile. I finally got to someone in t-mobile who said they would escalate the case. I mentioned this chat post also with 3 other users having the issue.

  • Same issue got my redeem email less than 2 hours ago, says code expired on Amazon, called TMobile suppose to call me back tomorrow. I also decided to use the chat and was told Amazon creates the codes and I have to call them. Finally talk to a human at Amazon and was told TMobile creates the codes not them. Now calling TMobile back, what a bunch of inept morons at TMobile handling this promotion! 

  • Habid's avatar
    Habid
    Newbie Caller

    Same here, I've clicked the link after a few seconds of reception, got the same message "this code has expired" ... I've tried "T-Mobile Tuesday app", no luck ... T-Mobile folks any suggestion?!

  • peznik's avatar
    peznik
    Newbie Caller

    Same here! Just got the email and promo code today 10/4/22 and it says that it is expired. What's the deal T-Mobile?!

  • Rjgee's avatar
    Rjgee
    Newbie Caller

    Same issue!

    Echo show 8. Just received the code today. 2 hours on the phone so far. No resolution yet…. still on the phone.