Promo Code says expired but I just received it today

I just got off the phone CLUELESS had no idea what I was talking about.

I spent over two hours on chat with two TMobile "experts". Ultimately I was told I would get a new code. Customer service was horrible. Full of contradictions, indecipherable responses and delay. Why hasn't T-Mobile proactively emailed everyone who got an expired code? And I thought Verizon customer service was bad. This was worse!

I called 611, the t-mobile team of experts resolve it in 15 minutes.  He emailed me a new code, wait for me to check out on amazon and completed the order before saying goodbye to me.  I am waiting for my echo shows 8 happily now.  Hope this helps, call 611.

I have the same issue and I'm glad I Googled the issue and was directed to this forum. From what I've read T-Mobile is aware of the problem with the code and sending a new this week. Thank you to those that posted the response received regarding a possible solution soon. 

Shame on T-Mobile. They not only do a poor job on following through with their promos, they do a poor job of training their customer care reps to handle customer issues. As a leader in communications and technology they apparently do not keep their reps updated on current issues and how to best help their customers. Oftentimes the rep begins by making the customer believe they are wrong or misunderstood the promo, regardless of what the promo is. Today the rep I was speaking with actually said she would forward my issue up the chain to the Business Intelligence Team. I didn't comment nor do I know if T-Mobile trains their reps to say things like this but my initial thought was that she was saying she was not intelligent enough to handle this issue. Again, shame on T-Mobile for their lack of good training and for not providing their reps with the information to handle issues to the best of their ability. I'm not really expecting to receive a new promo code that works but if it's that simple, post the code here, don't make us continue to wait or call again for a $69 item on Amazon that we should have received weeks ago. 

I messaged them on Facebook and got this:

Hi there, thank you so much for taking the time to connect with us here in T-Force. T-Mobile certainly wants everyone eligible for the Amazon Echo offer to receive a functional code so that it can be redeemed successfully. The trouble being encountered is something we're aware of. Our support teams are engaged and working diligently to resolve this issue. We anticipate replacement offer codes will be delivered via email to all previously approved customers by end of day October 7, 2022. ^AshleeCooper

Same thing. Received email yesterday and amazon says it has an expired code. Customer service with both Tmob and Amazon couldn't figure it out after a long time on the phone. Anyone have any luck getting this resolved? Not a very good promotion if it doesn't work. So frustrating. 

Update:- A new email with a unique code will be sent to all the impacted customers on Oct 07th 2022 EOD as per the customer rep. This is a known issue.

RadDad66 wrote:

Same here.  Just got the code via email yesterday.  I put in the code on Amazon checkout and get the message "The promotional code you entered has expired."  Is it worth calling T-mobile Customer Service to get a different code?

They won't give you one. They will just tell you they are mailing out new ones on Oct 7th.

Same here.  Just got the code via email yesterday.  I put in the code on Amazon checkout and get the message "The promotional code you entered has expired."  Is it worth calling T-mobile Customer Service to get a different code?