Forum Discussion
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worke...
jesk.segar wrote:Download the t Life app. That's essentially where all the internet stuff has moved to. Then, I guess just download the normal T-Mobile app???? THEEEEEEEN go to your Internet browser, type in "my t mobile" login with what you think your login is and it's probably right. That's what I just did and it somehow worked. I'm able to access everything. If I try to login through the actual T-Mobile website it freaks out and says nothing is correct. Once you correct your info you should be able to use the T-Mobile app like normal and be able to see and pay your bill. This is have been so frustrating and support just kept passing me off 🤦🏻♀️
Esta ^^^^^
I was able to create my ID with the t-Life app using the email address that I ordered my gateway with and use the line number assigned to the gateway. Now that I have created the account, I am able to log in normally and manage my account. This is a massive hassle and kudos to Jesk.Segar for posting the work-around.
