A LOT of T-Mobile ID issues as a Home Internet customer

Alex8842 wrote:

My inability to setup a T-Mobile ID was resolved today. The tech toggled the "Hard Lock Set" which I'm guessing cleared some error state.

The issue was originally related to my email address being rejected during log-in attempts. After enrolling in the T-Mobile Community, the issue changed to inability to link gateway phone number during log-in. I spent many hours on the phone talking to a number of techs to no avail. This female tech based in the Philippines told me in the first few minutes of our conversation that she has resolved this type of problem numerous times in the past and she sure resolved my issue quickly; made my day! 

I received the gateway just about a week ago. The hardware is performing flawlessly and speed is considerable higher than I expected; measuring ~150 to ~230 with 3 bars; located on dresser for convenience.

 

 

I've been trying to get chat support to check out the Hard Lock Set but no body seems to pay attention. Four plus hours on chat. Grr. I wish there was any easy fix for this. I'm going to try to call today and see if I can get any help there. Thanks for the advice, now if I can just get a tech to follow it.