Forum Discussion
Home Internet customer service is poor
No one picks up the support phone, it's a never ending hold.
T-mobile sent me instructions for submitting a refund request for the early termination fees incurred from my previous provider when I switched to T-mobile Home Internet. I encountered two issues: 1. The form has a "select HSI number" field with just one number in the options drop-down, I'm forced to select that though I don't know what this is. 2. The form asks for a phone number that T-mobile will use to contact me, I put my phone# but it keeps changing my phone number to the HSI number automatically and I'm forced to submit it this way otherwise submission does not proceed.
Support doesn't pick up to help me understand and/or fix these and to confirm that my refund will be processed.
