Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
Copying this from yet another thread. Yet another example of a serious question going unanswered. This is unacceptable T-Mobile. Where are your answers?
@tmo_mike_c I know you may not have the answers for this question, but I would ask that you please look into it, pass it on to your supervisor, and get this customer some answers. Someone there at T-Mobile can fix this. Someone there can give these people answers.
