Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
I am also having issues with T-Mobile over this. I received a text saying there was an issue and to call. The so-called expert was clueless. I did find a page that said my plan isn't eligible. I have Magenta Max with Magenta Tablet. A 129 buck phone bill and I am told I don't qualify when the national qualifier. I am new to this company, and I'm seriously considering going to Verizon or at&t. TMobile is not a very customer oriented.q
