Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
I found this page through Google, so here are a few more terms for the algorithm to push this post to the top of the results.
T-Mobile home internet EBB Emergency Broadband Benefit FCC qualify rate plan Covid pandemic assistance
https://www.t-mobile.com/customers/emergency-broadband-benefit
“We’re proud to participate in the FCC Emergency Broadband Benefit program, which offers temporary payment assistance on internet services to customers in eligible households impacted by the pandemic.”
¿Qué es el Beneficio de emergencia para banda ancha?
El programa Beneficio de emergencia para banda ancha (EBB) es un programa temporal lanzado por la FCC para ayudar a subsidiar el costo de servicios de Internet de alta velocidad para grupos familiares que están pasando un momento económico difícil por la pandemia de COVID-19.
¿Por qué T-Mobile está haciendo esto?
T-Mobile está participando en el programa Beneficio de emergencia para banda ancha de la FCC para que familias afectadas por la pandemia de COVID-19 puedan seguir conectadas para trabajar, estudiar, acceder a servicios de atención médica y otros servicios.
¿Quién se encarga del pago cuando grupos familiares elegibles reciben el EBB a través de una agencia del gobierno?
T-Mobile se pondrá en contacto directamente con las agencias del gobierno para prestar servicios relacionados con el EBB a grupos familiares elegibles. La agencia del gobierno será responsable de pagar el costo del servicio elegible.
