Forum Discussion
Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
ghostlee13 wrote:EBB is only available for home internet accounts that were established prior to March 10, 2021. Don't know why it's that way, but that's the way it is.
That's also interesting because according to this press release that they seem to have taken down, they were still advertising it as a benefit as of May 3, 2021. It even states that enrollment starts on May 12:
T‑Mobile and Metro by T‑Mobile to Participate in FCC’s Emergency Broadband Benefit Program
03 mayo de 2021
To ensure households struggling to pay for Internet service during the pandemic are able to stay connected to work, education and healthcare services, T-Mobile and Metro by T-Mobile are participating in the FCC’s temporary Emergency Broadband Benefit Program (EBB).
When enrollment opens on May 12, qualified T-Mobile, Metro by T-Mobile, Assurance Wireless and Sprint brand consumer and government customers in the U.S., Puerto Rico and U.S. Virgin Islands may be eligible for an up to $50 discount (up to $75 on tribal lands) per household on service each month on qualified plans for the duration of the program.
For more information about the FCC’s Emergency Broadband Benefit program, starting May 12 visit www.t-mobile.com/emergency-broadband-benefit.
