lied to

The T-Mobile website said home internet was available at my father's address and we went to the local store to sign up. I should have known it was too good to be true when they could not link the wireless mesh to the wireless router/modem. They claimed the mesh program/device was a brand new service that had just rolled out, so they had limited experience with it. Despite the store manager, Christophe, calling their "private" corporate number for help and speaking with three different people, they still couldn't sync the two devices. So, we took home the access point (router/modem) by itself. We plugged it in near a window, waited for it to boot up and got a whopping two bars and were told we had a "weak signal" on the device display. We tested it using the Speedtest app and got 7Mbs down with a ping of 149. Pretty bad. Then, after only being up one minute, the device displayed an error saying it couldn't find the network and we had to reboot. We rebooted, got two bars, and similar speeds and pings. Then again, the device said it could not connect. Reboot, same result. On top of this, I had installed their app on my phone to take advantage of their "free trial" where it adds a second eSim to your phone so you can try their network without porting your number. I was outside with no trees around and got two bars and the same speeds that we got inside off the network device. I took the device back the same day and returned it. The assistant manager made all sorts of excuses and when I told him that it's simply supposed to be plugged in and work he walked away. They closed and cancelled our account. I will never switch to T-Mobile. I should have known it was too good to be true. My father can't get decent cell service where he lives with Verizon because of lack of towers. Should have known T-Mobile was full of hot air. I left T-Mobile back in the early 2020's their entire cell service went down on the east coast for over 24 hours.