Forum Discussion
Completely disregarding any customer's concerns or ability to get help...
I'm writing this out of complete frustration and anger with some apparent "changes" to the Customer Care outlet/option that T-mobile provides. To preface all of this; I have been a T-mobile customer...
SO DISAPPOINTED I HAVE REQUESTED A CIOPY OF A FEBRUARY 2021 BILL ABOUT 4 WEEKS AGO! i EXPLAINED IT WAS FOR A TAX ISSUE. TWO WEEKS AGO I CALLED AND FOUND OUT THAT THE FIRST REP I SPOKE TO NEVER REALLY SENT MY REQUEST. A REPRESENTATIVE ASKED HER SUPERVIRS WHO SENT ME A BILL WITHN 5 DAYS TO MY EMAIL. IT WAS NOT MY BILL
IT WAS ANOTHER CUSTOMERS BILL. I HAVE A GOOD MIND TO CALL THIS CUSTOMER TO ADVISE WHAT T MOBILE DID. I THEN CALLED AGIN AND SPOKE TO A REP I WANTED MY BILL FROM FEBRUARY 2021. THEY ADVISE IT WOULD BE SENT 7-10 IN THE MAIL. I TOLD THE REP THAT IT WAS SENT BY EMAIL WITHIN 5 DAYS I WAS TOLD THEY HAVE TO SEND IT IN THE MAIL.WHY COJULD THE OTHER REP SEND IT BY EMAIL AND NOW ALL OF A SUDDEN IT CAN'T BE SENT MY EMAIL????????????
I HAVE BEEN A LOYAL CUSTOMER S FOR MANYMANY YEARS. I HAVE NOTICED THE QUALITY OF SERVICE HAS PLUMMENTED AND THIS YEAR SEEMS TO BE A BIT WORSE.!! IT SHOULDNT TAKE A MONTH TO GET A BILL SENT.
