Forum Discussion
how to terminate prepaid
I've been given a fictional phone number and put in prepaid for my internet service where I have no access to internet acc. my internet is not prepaid and I don't have a t mobile phone. How do I get out of prepaid, its terrible?
Hey there @philmire. Have you been able to get the phone number figured out? I highly suggest sending a direct message to us on Social Media using one of the icons at the bottom of this page. That gets you to our T-Force team and they are amazing. They should also be able to handle both prepaid and postpaid so they can bridge the gap and get you all squared away.
Thanks gramps, I wouldn’t mind the number but they put me in prepaid and prepaid totally sucks, c s won’t even talk to me when I tell them I’m prepaid because they say its like a different co. and they can’t even talk to them.
The phone number is used to tie your account to Tmobile for billing purpose. I had a sync up tracker that was the same way done for billing.
