Forum Discussion
Loyal Customer For Years Treated with no care
Just got off the phone with a lady name Chris after asking her a breakdown with the new 5G plan. I wanted to make a comparison as the plan my boyfriend has with Verizon is so much cheaper. I advised her of my concern and asked her to price match it as it was only a $15 difference but instead she was willing for me to leave Tmobile and go with Verizon. No type of sympathy for being a loyal customer for years with T-Mobile. We are just another number to them and it's absurd that we pay them so much and they don't take care of their customers. I did not want to go through the hassle of leaving tmobile but after that call and realizing that they do not care for us I will move on. What type of customer service is that! Learn to value your customer as if it wasn't for us your company would not be anything!
No other carrier will do the same. Churn rate is so high it's not worth it. Make sure Verizon breaks it down with taxes and fees applied. That $15 quickly turns into more expensive. Verizon forums often complain about their prices "quoted" isn't what they got.
