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Btscot's avatar
Btscot
Roaming Rookie
Hace 11 meses

new plan?

Upgraded to new 5g go 55+ with new phones. Being charged for phones but plan is still the old 5gmax+. Did this on Dec 06  '23 it's now Jan 17  '24, how long does the switch take??

  • might take a whole billing cycle? did you make the changes within your app or did you do it with an agent?

  • you can contact them again to double check. personally i would contact them through either Facebook or Twitter..both of those start you with a higher tier support over the call in agents. send them a private message. dont post on their main page.

  • Btscot's avatar
    Btscot
    Roaming Rookie

    Went thru agent, Billing starts on the 1st so I just finished one cycle. Will wait for second cycle before I return to agent.

    Gracias.

  • might take a whole billing cycle? did you make the changes within your app or did you do it with an agent?