Forum Discussion
Bait and Switch T-Mobile 5G Home Internet Service
I was on a chat with T-Mobile for over an hour trying to order their home internet. I was asked to provide my home address at the VERY BEGINNING of the chat. Well, after over 55 minutes where the age...
They did the same to me. Several chats, 3 phone calls and a visit to a store.
During the last phone call, they told me they were setting up the account. After some delay, they told me they couldn't set up the account because they couldn't verify my identity. I would have to go to a store.
Weeks later, I received a letter telling me I needed to bring a passport and my social security card to the store with me. Fine. I gather my documents and go to the local T-Mobile store. I was told to type my address into a tablet, and then told internet service was not available at my address! I'm less than 3 miles from the store.
I'm not sure what's wrong with this company. Lying to potential customers about coverage while wasting our time is not a logical course of action.
