I am looking at the add-ons on the website in my account, and I am getting the following message:

Parece que se nos cruzaron los cables.

I am on the 100gb data access point plan. I had unlimited one hour sessions. It was an American flight CMH-DCA DCA-CMH. Maybe it was the type of flight.

The boarding pass has wifi set to no on. Just baffling.

gramps28 wrote:

Isn't in flight usage dictated by the plan? I have a 55+One plan and I only could use it on my outbound flight last year and it wasn't available on my return flight 4 days later.

On the One 55+ plan like I'm also on, you get one hour per flight. For me, that means that the flight to Atlanta and the next flight each get an hour but only on GoGo. The last two Delta flights I took (ALT-LHR & LHR-ATL) didn't have GoGo, so I didn't get any internet. I've also had problems getting the 2FA text with my OnePlus 8T. It only works if I go out of Airplane Mode.

Comput wrote:

When I travel I used to be able to use T-mobile in flight. I used it many times on flights. Now it says my plan is ineligible. I have changed nothing.

Some plans have limited uses.  Like my Magenta plan as an example, has the restriction of usable on 4 flights in a year.  What plan are you on?

When I travel I used to be able to use T-mobile in flight. I used it many times on flights. Now it says my plan is ineligible. I have changed nothing.

Isn't in flight usage dictated by the plan? I have a 55+One plan and I only could use it on my outbound flight last year and it wasn't available on my return flight 4 days later.

Are you saying that you can't get the 2FA text or something else? We need more details.