1/25/2024 Hulu on us text message with link not working!

Apparently if you don't have the Go5G plan you can't get it. I have two phones on Magenta Max and TMHI, they sent me the text, but no go. That really sucks! Going to check out Verizon for cell and wireless home internet which is offered here. This really ticks me off!

HDTVMAN wrote:

Apparently if you don't have the Go5G plan you can't get it. I have two phones on Magenta Max and TMHI, they sent me the text, but no go. That really sucks! Going to check out Verizon for cell and wireless home internet which is offered here. This really ticks me off!

Please look at this page on T-Mobile own site. Check out the last paragraph listed "Full terms". It clearly says those with Magenta Max is included.

https://www.t-mobile.com/support/plans-features/rs219

Same here. Boston area

yup, same here, have tried multiple times, sometimes hung up on Hulu side, other times hung up on T mobile side. Appears they did not anticipate the response. I had no issues with Apple TV or any of the other perk sign ups.

I was told about the Go5G yesterday, but tried it again and it worked this time. A real mess where my CC wouldn't work so I had to use the same CC with PayPal and it did work. Everything on the setup says it expires next Jan on today's date or you're charged $8. Put a reminder in my calendar to cancel if TM stops the promotion.

I have the Magenta Max plan as well, apparently need the GO5G plan to get AppleTV as well as HULU.

Perhaps, when sending out promotion texts, include in the text what plan is needed so don't waste time trying to sign up when it's really not avaliable. Just a thought.

Chris1946 wrote:

Has anybody been able to resolve this??

Yes, I was able to resolve it by calling customer service.  I spoke with Gladys.  See a couple of my posts above.  I was initially told that the link wasn't working because the site was very busy.  The agent said she would call me back in a couple of hours to see if we could get in together.  She did.

Two things to be sure of:  1.  If you got the email, you are a targeted customer; and 2).  Make sure you disable VPN.  Beyond that, you just have to get lucky and connect with the right customer service associate.  I work for a firm with a large CS center and I can state for a fact that CS associates have been known to be wrong.  Gladys was quite knowledgeable and skilled at her job.  I wanted to hire her

My Huluonus iss not working and they sent me the link. What do I do 

Same here, SD california

Same here, Seattle Wa