There should be option to buy without ads option .. with ads is worthless

It is true no one is forced to use the Netflix feature, (But) I like others pay extra already for Magenta Plan to receive this benefit. It can be said Netflix 

is part of the cost package. If the rest of the plan does not change, I as a auto pay on time premium customer should retain ad free Netflix .

This was a nice perk for T-mobile customers and I am sure many have stayed with T-mobile as loyal customers for perks like this.  The ad version of Netflix is a sharp downgrade for this perk and will likely lose them some customers which pull the trigger to find another carrier with a little better pricing and perks.  I for one will be on the phone with T-mobile asking for a credit or something for this perk which I am losing and being a T-mobile customer for 12 years I hope I can get something for this loss of a great perk.

The current Ad Free Standard Netflix is valued at  $15.49 per month on my Magenta MAX plan - aka the plan I signed up for.   I'm being downgraded to Netflix Standard w/Ads, a $6.99 value and Hulu w/Ads, $7.99 per month value.  So the new value for both Netflix w/Ads and Hulu w/Ads is $14.98 per month, so a value decrease in value of 51 cents… not a huge amount.

However, we will now have to deal with a constant stream of annoying Ads while watching our favorite shows and movies on both Netflix and Hulu.

It’s time to find another Cellular provider.  Shoot, I can do without streaming services if it saves me a bunch of money on my plan.

Netflix offers us Hulu with ads for free(that we never asked for) while downgrading Netflix without ads to Netflix with ads. They make it sound like this is a new benefit, which it is not. I will now downgrade my Magenta Max 55+ to the regular Magenta 55+ plan and pay for Netflix without ads separately.

Tmobile lied to customers on Basic ad free plan.

My account was noted on Jan 17 with promise guarantee that no change would take place to my Netflix Basic.

Change took place yesterday putting me on Standard ad.

Spoke with rep , transfered to supervisor that viewed note and basically told me to kick rocks on social media to get results promised. Supervisor had no choice to give such direction, up chain escalation wasn't possible her hands were tied.

As 9 year customer,  I'm very disappointed in T-mobiles new direction putting customers last. John Legere worked hard preventing that from happening , those days are no more under new leadership.

Sad indeed , T-mobiles just another carrier joining Verizon & AT&T

Gomandy99 wrote:

There should be option to buy without ads option .. with ads is worthless

I currently pay an additional $11 per month on my T-Mobile bill in order to get Netflix Premium.  I just received a text message from T-Mobile that my cost would be increasing to $16 per month to keep Netflix Premium.

You should be able to change to Netflix Standard option for $8.50 per month added to your T-Mobile bill.

T-Mobile Is Changing Netflix "On Us" For Some Plans (tmo.report)

From Netflix…

Using Netflix with a T-Mobile Netflix on Us Package
 

It appears you can now change your T-Mobile Netflix on Us plan by going directly to netflix.com/change plan.

Netflix
 

Change Streaming Plan

Básico

Good video quality in HD (720p). Watch ad-free on any phone, tablet, computer or TV. Download on 1 device.Included in your T-Mobile bill.

Estándar

Great video quality in Full HD (1080p). Watch ad-free on any phone, tablet, computer or TV. Download on 2 devices.$6.50 extra/month on your T-Mobile bill.*

Current plan:Premium

Our best video quality in Ultra HD (4K) and HDR. Spatial audio available. Watch ad-free on any phone, tablet, computer or TV. Download on 6 devices.$11 extra/month on your T-Mobile bill.*

It looks like T-Mobile is providing a benefit worth about $7 per month.  

Current Netflix prices if you get it on your own (January 2024):

Pricing (US Dollar)

• Standard con anuncios*: $6.99 / month

• Estándar: $15.49 / month (extra member slots** can be added for $7.99 each / month)

• Premium: $22.99 / month (extra member slots** can be added for $7.99 each / month)

TLDR; I only made a username today because I got tired of seeing the majority of posts with no real information and just griefing. This is to provide what I have been through so far. I don't think T-Mobile corporate has been providing good communication on this change both to the public and internally. I have been trying to get a straight answer from T-Mobile who is making the change (T-Mobile/Netflix) and why. If you don't have information that provides actual help or are just guessing, please do not respond. I am waiting on an "escalated ticket" response to find out if I can stay on Basic.

gramps28 wrote:

So Netflix changes their terms so it's a Tmobile issue? All Tmobile does is facilitate the payment to Netflix.

Por https://help.netflix.com/en/node/24926:
"The Basic plan is no longer available for new or rejoining members. If you are currently on the Basic plan, you can remain on this plan until your plan is changed or you cancel your account." - So Netflix is apparently not kicking anyone off Basic who already has it.

fireguy_6364 wrote:

Gomandy99 wrote:

There should be option to buy without ads option .. with ads is worthless

there is..you pay for the Netflix instead of TMO..then you dont have any ads.

“Note: *The Standard con anuncios plan may not be available through all third-party billing partners and packages. Please check with your provider to confirm availability." - T-Mobile is a billing partner, but this does not mention Basic would be unavailable. This may be what you need to do to keep Basic. I read on Reddit if you stop Billing through T-Mobile and pay Netflix directly, you can keep Basic. I HAVE NOT confirmed this with Netflix though, so you should ask them first if that is what you want.

Thing is, T-Mobile didn't provide any real information to their customer service agents it seems. I have gone through multiple customer service contacts with T-Mobile, and every one of them not great due to a lack of knowledge and heavy handed confusing wording:

First, Chat/T-Mobile: I stated I want to stay on the Basic plan. I was repeatedly told not to worry that I was on it "today". When I asked about Jan 24/25 (it's listed as 2 different dates in multiple places), I was told to not worry that I will be placed on Standard w/ads this month, even though I am contacting to not have that happen and stay on Basic. I was then told that "it" was done (I don't remember the exact wording) and to not worry ("don't worry" is a recurring theme).

Second, Call/T-Mobile: I felt uncomfortable with how the chat went, so I called to confirm I will not be changed. The agent was unable to to see anything that indicates I would stay on Basic. They believed (they were not sure) that Netflix was initiating the change. Makes sense I guess, so time to contact Netflix.

Third, Chat/Netflix: Agent informs me that Netflix cannot make plan changes to accounts billed through partners like T-Mobile. They state that I am on Basic and can stay on Basic and to let T-Mobile know I do not want to change.

Fourth, Chat/T-Mobile: Again stating I do not want Standard w/ads, I want to stay on Basic. I got the same "don't worry" talk about how I was already on Basic "today" and "don't worry" i will be upgraded later when asking to not be upgraded in the future. The agent told me that Netflix was dropping the plan, I showed them the Netflix page saying you can keep it. This would imply T-Mobile wants to kick me off Basic. They would not confirm that was the case.  After an hour of back and forth, I got an "escalated ticket" on how to stay on Basic. Waiting for a response next week.

The only reason I have been able to determine is that T-Mobile wants to pay less for "Netflix on Us". Directly via Netflix, Basic is $9.99, Standard w/ads is $6.99, and Standard w/o ads is $15.49. This would explain the "Netflix on Us"  change from $6.50 → $8.50 ($15.49 - 6.99 = $8.50). Same logic for Premium.

I feel that T-Mobile has downgraded me. If they gave me the standard plan at 15.49 free as being a G05G Plus subscriber and they bump me down to the standard with ads that's 6.99. They downgraded me and my T-Mobile bill should reflect the difference. But it is not only the ads to deal with, and I could probably live with, but if you read the standard with ads plan. You do not have access to all of Netflix's content. Some TV series or movies may not be available unless you are on the standard plan. So you are kind of getting hit twice. How much content is not available, I do not know. Just going off the plans description.