Can't get Netflix Promotion - Account "Mismatch"?

jbowen5920 wrote:

I can't get the Netflix promotion, even though I have Go5G Plus.  I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2).  However, when I click on the Netflix promotion line, I get a screen that says "Oops….your rate plan is not eligible for this benefit…." (see screenshot 3).  When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).

I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.

Perhaps try going to the add-ons from your primary phone, instead of through your plan.

https://www.t-mobile.com/tv-streaming/netflix-on-us

Paso 2
Elige CUENTA, luego SERVICIOS ADICIONALES next to the Primary Account Holder’s line.

Paso 3
Elige ADMINISTRAR DATOS Y COMPLEMENTOS, luego SERVICIOS to select your desired Netflix add-on.