Forum Discussion
Accessing my HotSpot account from web
I got HotSpot and it's working as it's supposed to.
Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?).
Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts.
T-Mobile, can you prove to me you are the best? What kind of service is it???
Oh dear, I'm sorry you didn't get the answer you were looking for. Did the account lock because you had requested the code several times? I'll keep my fingers crossed that it opens up for you Tuesday.
I have prepaid 6GB for $25/month.
I contacted T-Mobile person via FB- it took 2 hours to figure out the account now is locked. But when I chatted with that person- I finally received those 3 texts with the same activation code, which didn't help. The chat person said my account is locked for 48 hours and I'll have to return to check if it's working on Tuesday.
I'm not sure if I can be satisfied with the way things work with HotSpot web account set up. Definitely plenty of room to grow.
Hey there! I'm sorry that you're having a hard time with the website. What kind of plan do you have (prepaid, postpaid?) And what kind of tablet do you have? Some plans/tablets do allow for SMS messaging. There's also the possibility that there is a short code block on the account, which can only be removed by reaching out to T-Mobile.
