Forum Discussion
Can't invite to SyncUp Kids group
I can successfully add contacts as both friend or guardian, but can't add anyone to the group. I've sent an invite to my wife. She receives it and sends here to the following link. syncup-location.t...
Chiming in with the same problem. Just got off the phone with Tmo tech support with no help at all. They told me that on their end my spouse is already added as a guardian. I a.m. able to add her as a guardian, but she won't show up in our family group. What's worse is, if I remove her completely as a guardian and try to re-add her, we get stuck in this setup loop where she won't be able to even open the app dashboard after being re-invited as a guardian. It loops back to the welcome page and a red notification bar at the bottom pops up saying "An error has occurred, please try again later."
We tried un-/re-installing apps on both my phone and her's, restarting, the whole deal. No go.
The tech suggested we take it into a retail store for an in-person troubleshooting, but I don’t have high hopes.
I did notice a few other threads reporting the same or similar issues, I wonder if tech support looks at this forum.
