i can not open syncUp kids app in my phone

syncup app not working keeps saying all items core api failing. I uninstalled the app reinstalled i reset my phone and nothing seems to work.

Has anyone had any luck getting the app to work after they've gotten those error?

Same issue here. 

Pixel 6A 

Having that problem now please fix.

I am having the same problem. I tried logging into the account with my friends IPhone, which worked. When I tried it again with my android, it's giving me that API error

Worked for a week.  Now Can't open app.  Keep getting api failing.  No updates available.  Seems this is a common issue with no solution. Will give a day or two, before I return and go another carrier.

Bella_408 wrote:

I can't open SyncUp kids app on my phone. I've cleared the cache and stopped the app, un-installed and reinstalled and still no change. It says "All items core api failing"

There is no update available.

 

Im having same issue please assist.

I can't open SyncUp kids app on my phone. I've cleared the cache and stopped the app, un-installed and reinstalled and still no change. It says "All items core api failing"

There is no update available.

This watch and the app is extremely frustrating. Something that's supposed to give us peace of mind ends up giving me frustration instead. The app is constantly failing or crashing and the location freezes at certain areas and I can never refresh the location to get it to update. Waste of money! 

Every time there’s a new iOS update T-Mobile should at least reach out the sync up watch kids app developers and tell them to catch up with updates since there’s an update all the time like rappers dropping albums do something about these apple updates because it causes the sync up app automatically stop working I called and all that’s T-Mobile could do it’s create tickets instead of tackling the main issue after I found out the source of the issue.