kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

Same issue again. Already exchanged one watch, now the second one is doing the same thing. Both lasted less than 2 weeks.

Is TMobile going to do anything about it and replace our defective devices with a different model? This is literally the only option they have for a kids' watch. I'm having the same issues with the watch not loading out of the blue. I'm trying to replace it under warranty, and of course they don't have any replacements in stock (not surprising considering how many devices are defective). Does TMobile literally not care? I'm going to switch to Verizon if they don't replace it soon enough

Had the watch for only a few days and it won’t charge!!! :(

My kid's watch has the same issue of not charging. I bought a second charger. It worked for a month, then it stopped. If T-mobile doesn't fix the issue, then they shouldn't sell this watch. T-Mobile should recall this unreliable watch. 

I bought the watch for our kid for our Paris trip and as soon as we arrived, the watch stop charging just like the other people in here.  Is T Mobile going to do anything about it?

So I was having g this problem. Sat I. The charger wasn't charging. I found that I had to like squeeze the watch and the charger together to get the ports to connect and it fixed the problem. If that makes sense. Did that once and haven't had to do it since. 

Old watch stoped charging and was given a "new" Gen 2 but it's not showing the battery icon when charging and after activation it shut down and won't turn on. Any suggestions? Should we take it back

has any one solved this issue? my kid watch is on the same state!