sync up tracker goes offline

I've had SyncUp for a couple of years now and in the past it has infrequently gone offline maybe once every one to two months requiring a power cycle.  For the month of March, 2023, it has been awful and seems to go offline on a daily basis, while fully charged and in a coverage area.  Even when it's offline and the tracker moves into a strong coverage area, it stays offline until someone physically cycles power on it.  I'm not sure if it's a problem with a recent firmware/mobile-app upgrade or if there's a hardware issue with the device.  Either way, it's rendering this device useless and I'm close to cancelling the service.  How wide spread is this issue?  How many others are seeing the same behavior?  Thanks...