Syncup App cannot add guardian

I just got my kids watches yesterday, I got on and set them up with boundaries and some contacts. Shortly after i was kicked off the app. I tried to get back on and it asked for my email and password, which I put in, then it asks me if I'm over 18, to which I click yes, then it shows me my name and phone number and it tells me to add a picture, so I do that. I hit next and it gives me a create profile error. It feels like I'm stuck in Limbo. I don't know how to get back into the account. It seems like I'm having the same problem as some of you, and I'm beginning to wonder if it is a software program issue on the side of the app. The tech on the phone couldn't help me, they only told me to delete the app and re download it to see if that fixes it. Then restart my phone to see if that fixes it. Then tried other devices still same error popped up. They wrote a ticket and told me to try again in 48 hours.