Forum Discussion
SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the sy...
thechrishayes wrote:
Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please?
Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.com with the above information. Once again please accept our apologies for the inconvenience!
We're now running into the same issue on our watch. I did find a way to get into the recovery interface and force a factory reset. This seems to temporarily fix the issue:
1. Hold the button until the watch hard resets
2. After the watch buzzes indicating the reset had started, release the button and start pressing the button repeatedly - like 1 or 2 times a second. Keep pressing while the T-Mobile splash screen is up, and if you did it correctly you will get an all text menu to reboot, factory data wipe, or turn off.
3. Clicking the button cycles through the menu options. When the menu option you want is highlighted, hold the button until the selection highlights green, then let go of the button. This selects the option.
